Family Energy Rebate NSW: Everything You Need to Know in 2025

If you’re looking for ways to ease the pressure of high power bills, NSW energy rebates in 2025 offer meaningful relief for households across the state. One of the most important rebates for families is the Family Energy Rebate, designed to assist eligible households with their electricity costs.

In this guide, we’ll break down how NSW energy rebates work, who qualifies for the family energy rebate, how much you could receive, and how to apply — so you don’t miss out on money that could help your household stay on top of rising energy costs.

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What Are NSW Energy Rebates?

NSW energy rebates are government-funded financial incentives aimed at reducing the electricity costs for low-income households, seniors, families, and people using energy-intensive life support equipment.

These rebates are provided through the NSW Government and administered in partnership with electricity retailers. They are credited directly to your electricity bill once you’ve applied and been approved.

There are several NSW energy rebate programs, including:

• Family Energy Rebate

• Low Income Household Rebate

• Seniors Energy Rebate

• Life Support Rebate

• Medical Energy Rebate

Let’s take a closer look at the Family Energy Rebate, one of the most accessed programs in the state.

What Is the Family Energy Rebate?

The Family Energy Rebate is a financial rebate available to eligible families receiving the Family Tax Benefit (FTB)from Centrelink.

It helps ease the cost of electricity for families on tight budgets and is part of the state’s broader NSW energy rebatesstrategy.

There are two versions of the family energy rebate:

1. Retail customers – people who receive a bill from a private energy retailer.

2. On-supply customers – people who live in residential communities, retirement villages, or apartment buildings where electricity is supplied by the strata or landlord.

How Much Is the Energy Family Rebate Worth in 2025?

For the 2025 financial year, eligible families in NSW may receive:

• Up to $180 per year for retail customers

• Up to $198 per year for on-supply customers

The exact amount you receive may vary depending on when you apply and your Family Tax Benefit eligibility status.

Who Is Eligible for the Family Energy Rebate?

To be eligible for the family energy rebate in NSW, you must meet these key criteria:

• Be a resident of NSW

• Be the account holder of your electricity bill

• Receive Family Tax Benefit A or B (or both) in the relevant financial year

• Ensure Centrelink has your correct consent to share your FTB details with the NSW Department of Customer Service

For on-supply customers, you'll also need to provide:

• A copy of your energy bill

• Proof of FTB receipt

When Can You Apply for the Family Energy Rebate?

Applications for the 2025 family energy rebate typically open from early July and close on 30 June 2026. However, applying as soon as you receive your FTB confirmation letter from Centrelink is recommended, as it helps you receive the benefit faster.

Late applications beyond the cut-off date are not accepted, so mark your calendar!

How to Apply for the Family Energy Rebate in NSW

Here’s a step-by-step guide to applying for the NSW energy rebate under the family program:

For Retail Customers:

1. Go to the NSW Government energy rebates portal

2. Log in with your Service NSW account

3. Enter your Centrelink Customer Reference Number (CRN)

4. Enter your electricity account details

5. Submit the application and await confirmation

For On-Supply Customers:

1. Complete the online or paper application

2. Upload:

   • Proof of address

   • A copy of your latest energy bill

   • Proof of receiving the Family Tax Benefit

3. Submit via email or post

Once approved, the rebate will be applied to your electricity account or paid by cheque/EFT depending on your situation.

Can You Claim More Than One NSW Energy Rebate?

Yes — if you’re eligible. Families can often combine the family energy rebate with other support such as:

• Low Income Household Rebate

• Medical Energy Rebate (if a family member has a medical condition requiring extra energy use)

However, there may be restrictions if you live in a retirement village or social housing, so it’s important to check eligibility for each program.

Common Mistakes When Applying for the Family Energy Rebate

Avoid these pitfalls to ensure you get your energy family rebate without delays:

• Not giving Centrelink permission to share your FTB status

• Using an incorrect electricity account name (must match your Centrelink record)

• Applying too late or missing the cut-off date

• Forgetting to update your address if you’ve moved

Why the Family Energy Rebate Matters in 2025

With energy prices fluctuating and many Aussie families still under financial pressure, NSW energy rebates are more important than ever. The family energy rebate puts money back into your pocket, helping to cover essentials and cushion bill shock during high-usage months like winter and summer.

Plus, energy retailers are offering new plans with better rates in 2025 — meaning you could save even more by switching to a competitive deal.

Can You Switch Energy Plans and Still Get the Rebate?

Yes! Your eligibility for the NSW energy rebate isn’t tied to one provider. As long as you update your details and keep your account active, you can:

• Switch providers to get better rates

• Continue receiving the family energy rebate

• Apply again the following year if still eligible

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Frequently Asked Questions ( FAQS )

1. Who is eligible for the NSW Family Energy Rebate?

Any NSW resident receiving the Family Tax Benefit may be eligible for the family energy rebate, provided they’re named on the electricity account.

2. How much is the NSW energy rebate for families in 2025?

Eligible households can receive up to $180–$198 depending on whether they are retail or on-supply customers.

3. Can I get the family energy rebate if I rent?

Yes, as long as the electricity account is in your name and you receive the Family Tax Benefit, you may qualify for the NSW energy rebate.

4. What’s the deadline to apply for the energy family rebate?

Applications for the 2025 family energy rebate close on 30 June 2026. Late applications are not accepted.

5. Can I receive more than one NSW energy rebate?

Yes, you may be eligible for multiple NSW energy rebates, like the low income or medical energy rebate, if you meet the criteria.

6. What if I change energy providers after applying for the rebate?

Your NSW energy rebate can still apply — just make sure to update your account details with your new retailer.

7. Do I need to reapply every year for the family energy rebate?

Yes. Family energy rebate applications are assessed yearly based on your Family Tax Benefit eligibility.

8. Is the NSW energy rebate paid into my account or electricity bill?

If you're with a retailer, the rebate is credited to your electricity bill. On-supply customers may receive a direct payment.

9. Can I get the energy family rebate without a MyServiceNSW account?

Retail customers need a MyServiceNSW login. On-supply customers can apply via email or post.

10. Where can I explore solar options to pair with my NSW energy rebate?

You can use Utility Choice to compare solar panel and battery systems tailored to your home and get quotes from trusted local installers.